Session Title

Adapting to Change: How Conversational AI Delivers Opportunities in an Uncertain World

Session Overview

The world is already several months into what has been described as the greatest work from home experiment the world has ever seen. The Covid-19 pandemic will result in a seismic change in work and life culture. But while remote working may be one of the more obvious changes, it’s by no means the only one, amongst those, there’s conversational AI.

The risk of future pandemics, or even other risk factors such as climate change, could affect companies similarly in the future. They must now develop a more strategic approach that delivers resilience into operations with flexibility and scalability, while improving operational efficiencies.

The rise of conversational AI as an essential element for businesses has come as no surprise. Nearly five years ago, the importance of conversational AI to businesses was already being predicted to be as critical

Conversational AI allows businesses to transform customer and employee touchpoints into fast, meaningful, rich interactions. People can communicate with technology using voice, text and gesture and receive an intelligent response in return.By creating a frictionless user experience that increases customer engagement businesses can grow brand differentiation with fast, intuitive interactions.

Conversational AI redresses the balance. It provides a two-way interaction in a human-like and intuitive manner that engages the user while delivering a fast and accurate response. Engagement can further increase using intelligent automation behind the scenes.Conversational AI is not an ephemeral trend. With businesses assessing the importance of digitalizing their services, processes and customer attention, these platforms have been providing solutions for some time now.